From Connectivity to Care

Turning Networks into Lifelines

A telecommunication company partnered with CareTechr to offer connected home health monitoring as a value-added service using Care Ring and Care V6 devices. Leveraging its network, the telecom provider enabled last-mile healthcare access, reaching remote users.

CareTechr’s Platform continuously monitored vitals ,but one afternoon suddenly a 52-year-old user living in semi-urban area showed declining oxygen levels and irregular vitals on the dashboard —stating early signs of a potential health complication.

Immediately, an orange alert was triggered as part of care protocol leading to AI health check up call, prompting the user to reassess vitals —persisting symptoms along with arrhythmia lead to generation of a care ticket and simultaneously notifying caregivers and the care team (of level 2 or 3 facility).

Timely action taken by teleconsultation with a specialist which helps people get access to timely, specialized care & support even in remote areas

Benefit to Company:

By adding healthcare monitoring as a value added service, the telecom company strengthened customer connections, improved retention, and unlocked new revenue streams.

Outcome: Scalable last-mile care delivery with enhanced customer engagement. The telecom company was able to launch a Connected Health Service for subscribers, creating a new digital health revenue stream while improving customer engagement and providing healthcare access at home

CareTechr in action:
Detect → Alert → AI Call → Escalate → Notify → Care/Support